Legal

Data Deletion

Last updated: 8 October 2026

To delete your data, email support@qrwik.com from the email or phone number linked to it, with the subject “Delete my data”. We confirm within 3 working days and finish within 30 days. You do not need a reason, and there is no charge.

1. Delete a shop account and its data

If you own a shop on QRwik:

Email support@qrwik.com from the email address of the shop account, with the subject “Delete my QRwik account”.
Include your shop name or your shop link (for example qrwik.com/s/your-shop).
If you want a copy of your data first — products, orders, customers — say so in the same email and we will send it before deleting.

We close the account, delete the shop and its data as described below, and email you when it is done. This cannot be undone, and your QR codes will stop working.

2. Remove the Facebook / WhatsApp connection

If you connected your WhatsApp Business account to QRwik through Facebook, you can remove QRwik’s access at any time, in any of these ways:

In QRwik: open your dashboard → Customers → Your WhatsApp → Unlink. We delete the stored access credentials straight away.
On Facebook: go to Settings & privacy → Settings → Business integrations, select QRwik and choose Remove.
In Meta Business Suite: Business settings → Integrations → Connected apps, select QRwik and remove it.

Removing access stops QRwik from sending messages or reading information for your WhatsApp account. Your WhatsApp Business Account, number and chats stay with you in Meta. To also delete the WhatsApp-related data QRwik already holds (templates, message history, IDs), email support@qrwik.com with the subject “Delete my WhatsApp data”.

3. Customers of a shop

If you ordered, booked, left feedback or joined a loyalty club at a shop that uses QRwik:

Stop messages: tell the shop, or email support@qrwik.com with your number and the shop’s name — we add you to that shop’s do-not-message list. Emails from shops have an unsubscribe link at the bottom.
Delete your data: ask the shop, or email support@qrwik.com with the phone number or email you used and the shop’s name. We delete or anonymise your data held for that shop and let the shop know.

4. What we delete and what we keep

	Details
Deleted	Account and staff logins, shop profile, products and photos, banners, offers and coupons, customers and imported contacts, orders and bookings, reviews and feedback, loyalty records, messages and broadcasts, uploaded documents, and WhatsApp connection data including access tokens.
Kept	Invoices and payment records for QRwik plans, for as long as Indian tax and accounting laws require; and totals that do not identify anyone (for example the number of orders in a month).
Backups	Deleted data is removed from our backups within a further 30 days.

Data held by others is outside our control: messages already delivered stay on the recipient’s phone, and your WhatsApp account and chats stay with Meta under its own policies.

5. How long it takes

We confirm we received your request within 3 working days.
We complete the deletion within 30 days and email you when it is done.
If we cannot delete something because the law requires us to keep it, we tell you what and why.

6. Confirming it is you

To protect you, we only act on requests from the email address or phone number linked to the data. If needed, we may send a one-time code to confirm. We never ask for your password.

More about how we handle data is in our Privacy Policy. If you are not satisfied with how a request was handled, contact our Grievance Officer, Md Rehan Ansari, at support@qrwik.com.